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Making the Most of Your Operational Knowledge Fixed-Mobile Convergence products and services are all about providing a simple customer experience across a wide range of technologies, leaving the underlying network complexity transparent to customers. But creating technology-agnostic service bundles does not entail hiding operational implications entirely. To the contrary, when leveraged properly, operational input can help service providers optimize their customer management efforts to immediately impact customer satisfaction. In his recent article, Amit Aviram, Director of Solution Engineering, discusses how to make the most of gathered operational knowledge in the customer management domain. In particular, he describes the benefits in the integration of BSS customer management and OSS service assurance as well as the means to taking a more active role in subscriber retention and loyalty. Read the Expert Opinion article from Vanilla Plus > Upcoming in September: Netrac Webcast Series Starting September 6th, we will demonstrate live, in a series of webcasts, how we´ve made Netrac OSS more powerful, extended the capabilities that enable end-to-end transformation, and made it easier to implement in day-to-day operation. Stay tuned for more event information on our website. Registration will go live in early August. Cruiser Moves into Next Phase with Enhanced Automation TTI Telecom released version 10.2 of Netrac FaM Cruiser, which completes the second phase of the new Fault Management client launch. Based on its initial release, which focused on establishing an effective user interface and core Fault Management capabilities, the new version introduces an extended set of functionalities required to shorten the fault resolution cycle. Cruiser 10.2 simplifies the creation of corrective action rules and leverages the FaultPro engine to accelerate execution. If manual supervision is required, the operator can initiate semi-automatic command scripts (provided for him by the client) based on an alarm characteristic and its meaning. These automation extensions, along with additional enhancement modules, look and operate as an integral part of the Cruiser´s .NET3 client. By and large, this new client architecture provides more consistent functionality across operations centers without compromising Netrac´s core feature-set developed for multi-domain service providers´ environments. Read Netrac FaM Cruiser latest announcement > |
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05 Oct 2009 Geneva Palexpo, Geneva, Switzerland |
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