NeTkT

NeTkT

NeTkT

NeTkT is a trouble management system that enables Communication Service Providers (CSP) to effectively manage the trouble resolution process

  • Overview

    TTI Telecom’s NeTkT is a trouble ticket management system that enables Communication Service Providers (CSP) to effectively manage the trouble resolution process. NeTkT controls the entire process – from trouble ticket creation and modification through tracking, resolution, and closure, culminating in efficient archiving for later comparison and analysis.

    While NeTkT is built on the Remedy ARS platform, it offers much more than a basic toolset. NeTkT vastly expands the basic Remedy ARS toolset, providing dedicated tools for trouble ticketing and trouble management in order to add massive value and meet telecom service providers' business and operational needs. NeTkT is preintegrated with TTI Telecom's Netrac Fault Management solution and integrates with third-party Operational Support Systems (OSS) applications as well.
     

  • Benefits

    • Reduce operational expense
      by correct assignment and prioritization of work using ticket classification.
    • Minimizes network downtime and revenue loss
      by automatic notifications and escalations that defined according to CSPs objectives.
    • Increase operational efficiency
      with a preintegrated operational system. NeTkT integrates with Fault Management systems including TTI Telecom's Netrac system, as well as with other OSS systems such as CRM and Resource Management.
       

  • Features

    • Ticket categorization
      based on a 3-level hierarchical relation (Category, Type and Item - CTI).
    • Easily configurable default values
      for common ticket fields based on the ticket classification
    • Business Unit classification
      allows cross-department utilization.
    • Notification and escalation rules
      easily defined with an intuitive interface.
    • Ticket sub-assignments
      allow work distribution between several groups or users. It also helps in coordinating the entire handling process.
    • Ticket Associations
      (related, Parent/Child) facilitate handling multiple tickets at the same time by solving the root cause.
    • Scheduled Tasks dedicated mechanism
      allows service providers to manage their recurring preventive maintenance or any other recurring task.
    • Solution Knowledge Base
      for recurring problems. NeTkT allows you to save the most common solutions based on ticket classifications. When a new ticket is opened with a similar problem, NeTkT will display optional ways for handling this ticket based on this knowledge base.
    • Remote user options
      Web interface, E-Mail, SMS
    • Web-based reporting
      (NeTkT Reporter) and dashboard
Brochure NeTkT